When your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email, contact Customer Service at firstname.lastname@example.org.
All orders received are processed for shipment within 5 business days.
ROSEYLOVE STUDIO delivers internationally with 2 different ways of shipping.
1. Free Standard Shipping: usually takes 10-20 business days depending on your location.
2. Express Shipping: usually takes 5 business days depending on your location.
Orders over $70 AUD will be shipped via DHL for free.
Please note that there may be additional delays during busy periods or holiday.
Once your order has been dispatched, a tracking number will be sent to your nominated email address, which you can use to track your order online.
All deliveries must be signed for. Ensure someone will be able to sign for the delivery between 9am and 6pm, or provide a business address. Please note ROSEYLOVE STUDIO does not deliver to PO Box or Parcel Locker addresses, these may be subject to cancellation.
During sale periods we will endeavor to commit to our normal delivery times, however please allow an additional 2-3 days for dispatch of your order.